Privacy Policy
Last updated: March 29, 2026
Introduction
Prepaid Credits ("we", "our", or "us") operates a Shopify application that enables merchants to offer prepaid credit packs to their customers. This Privacy Policy explains how we collect, use, and protect information when you use our app and visit our website at prepaidcredits.app.
Information We Collect
From Merchants
When you install our Shopify app, we access the following through the Shopify API:
- Store name and domain
- Product and variant information (to configure credit packs)
- Order and transaction data (to process credit redemptions)
- Customer records associated with credit purchases
From Customers
We process customer data only as needed to manage credit balances on behalf of the merchant. This includes customer identifiers, purchase history related to credits, and redemption records. We do not collect customer data independently of the merchant's Shopify store.
Website Visitors
When you visit prepaidcredits.app, we may collect basic analytics data such as page views, referral source, and device type. We do not use tracking cookies or third-party advertising scripts.
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve the Prepaid Credits app
- Process credit pack purchases and redemptions
- Generate audit trails and transaction records
- Communicate with merchants about their account or app updates
- Monitor and prevent fraud or abuse
Shopify Integration
Our app operates within the Shopify platform and relies on Shopify's APIs and infrastructure. We access your store data only with the permissions you grant during installation. We adhere to Shopify's API terms of service and Partner Program requirements. You can revoke our access at any time by uninstalling the app from your Shopify admin.
Data Storage & Security
We store data using industry-standard security measures, including encryption in transit and at rest. Credit balances and transaction records are maintained for as long as the app is installed. When you uninstall the app, we delete your store data within 30 days, unless we are required by law to retain it.
Third-Party Services
We may use third-party services for hosting, analytics, and operational purposes. These providers are contractually bound to protect your data and use it only for the services they provide to us. We do not sell, rent, or share your personal data with third parties for their own marketing purposes.
Cookies
Our website uses only essential cookies required for basic functionality, such as remembering your dark mode preference. We do not use advertising or tracking cookies. Within the Shopify admin, our app uses session cookies provided by Shopify's embedded app framework.
Your Rights (GDPR & CCPA)
Depending on your location, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Object to or restrict certain processing activities
- Data portability — receive your data in a structured, machine-readable format
- Withdraw consent at any time, where processing is based on consent
To exercise any of these rights, contact us at support@prepaidcredits.app. We will respond to your request within 30 days.
Data Retention
We retain merchant and customer data for as long as our app is installed on your store. Credit transaction records are kept for the duration of the app installation to maintain audit trail integrity. After uninstallation, data is deleted within 30 days unless a longer retention period is required by applicable law.
Children's Privacy
Our app and website are not directed at children under 16. We do not knowingly collect personal data from children. If you believe we have inadvertently collected such data, please contact us and we will promptly delete it.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify merchants of material changes through the Shopify admin or by email. The "Last updated" date at the top of this page reflects the most recent revision.
Contact Us
If you have questions about this Privacy Policy or our data practices, contact us at: