Support

Setup questions, bugs, billing, or a feature you need: write to support@prepaidcredits.app. A person reads every message.

What helps us answer quickly

• Your store. The .myshopify.com address, and which plan you are on (Free, Growth or Pro).
• An order or a customer. When a discount did not apply or a balance looks wrong, the order number or customer is usually the fastest way in: every credit movement is in the app’s ledger.
• What you expected, what happened instead, and a screenshot if something on screen looks off.

Before you write

• A discount did not apply at checkout. Open the app’s setup page: the first two steps (the discount and at least one product with a credit cost) must both show Done.
• A customer cannot see their balance. The credit balance block has to be added to the customer account in Shopify’s customer account editor; step 4 of the setup page covers it.
• POS. The point-of-sale tile and customer block are part of the Pro plan.

Privacy and data requests

What the app stores, and how customer data requests are handled, is on the privacy page.